Terms and conditions:
App and website
www.mart.bedek.ly
Important: Please read
We draw your attention to these terms and conditions, which apply when purchasing any goods from us online Please read
carefully before proceeding with your purchase.
By placing an order and/or using our website you agree to be bound by these
terms and conditions You should print a copy of these terms and conditions and keep
for your records.
In these terms:
"mart.Bedek.ly" means our website and the Bedek mobile application.
"Goods" means the goods that we will supply to you in accordance with these Terms and Conditions.
"Order" means the order you place with us indicating the goods you wish to purchase from us.
"Your You" means the person who uses our Website and/or purchases Goods from us.
The terms in Section A explain how to use our Website and apply to all users of
the Website and Section B applies when you purchase Goods using the Website and/or the app. We may amend
the Terms from time to time and we advise you to check them regularly for any changes we make.
When you use the Website, we may collect information about you and your activities on the Website, information
about this can be found in our Privacy Policy.
Our Privacy Policy, which forms part of these Terms, This Privacy Policy and these Terms together govern
our relationship with you and form the contract between us (the "Contract").
Part A - Website Terms of Use
About this Website
This Website is intended for consumers, the information contained on this Website is in English
and Arabic, all communications will be in Arabic only, the Website has been designed to comply with Libyan law , you may view the Website in a market that we do not normally display on the Website and/or App, and we cannot take responsibility for non-compliance with any local advertising or other laws with respect to this Website or its contents. You may not and no one else is authorized to (publish, copy, distribute or modify) any of the contents of this website.
All rights reserved.
© THE FUTURE BEDEK COMPANY FOR E-COMMERCE AND DELIVERY SERVICES LTD .
© شركة المستقبل بيدك للتجارة الالكترونية وخدمات التوصيل ذات المسؤولية المحدودة.
Anyone may view and print pages from this website for personal use only, to browse
our products and place an order with us, any other use is strictly prohibited without our prior written consent.
You may not make any copy of any material from the Website for any business-related use at
at all, you may not in any way (copy), reproduce or use any trademarks, logos or trade names appearing on the Website, linking to our Website on other
websites is at our discretion and we may ask you to stop providing links to our Website at any time.
- We may use any information you upload to the Website as we determine, and we may also disclose such information to third parties.
Website content
We have taken great care in compiling this website, but neither we, our directors, employees or other representatives nor any other companies within our group of companies shall be liable for any damages, losses or costs whatsoever
as a result of your use or reliance on the website and although we aim to provide accurate and up to date information, we do not warrant that we do so You are responsible for ensuring that your reliance on this website
is appropriate for your own purposes and that the information we provide is not intended to be advice on which you should rely, The information contained in this website is provided “as is” and to the fullest extent permitted by law,
We exclude all warranties and representations of any kind in relation to this website and its contents.
We may change, remove or modify the content of our website at any time and without prior notice.
We may provide links to other websites If we do so, these links are provided for your convenience only, and we cannot
be held responsible for the content or availability of such websites or your use of them.
We do not guarantee that this website will always be available or free from errors, viruses or the like.
We are legally obliged to supply goods that conform to the contract and we aim to ensure that product images on
our website are as accurate as possible, but there may be slight differences in color between the goods and the images
displayed online.
- How you should use this website
Sending or submitting comments by you that are in any way (defamatory, abusive, abusive, obscene, illegal, sexist, racist or that may in any way cause offense to any
person) You must not use any abusive language, be aggressive, swear, threaten, harass or abuse any other person, including but not limited to other users of this website.
1. all information you submit must be true, accurate and truthful, without any falsification.
2. You must use your personal identity at all times when using the Site, and you must ensure that all information you provide is accurate and up-to-date to the best of your ability You must not use information about
any other person, unless you have their written permission to do so.
3. you must not corrupt or flood the site with information that causes it to crash, or use any features that may affect such as viruses or similar harmful elements, the use of spam (i.e. multiple or unsolicited emails) is also prohibited.
4. We will not be liable for any loss or damage you suffer as a result of any harmful material infecting your computer, mobile phone, or other material due to your use of our website or mobile application.
5. if you have a password as part of our security measures, you must treat this information as confidential, and you must not disclose it to anyone.
6. We may refuse access to this website to anyone who does not comply with these terms.
Part B - Terms of Sale
1. Our agreement on the sale of goods and the ordering process The Website displays goods that are advertised for sale and provides information about them by advertising goods on the Website and/or the app we invite you to place an order with us, If you place an order, we are under no obligation to accept that order. A contract between you and us will only be formed and completed when we accept your order and actually start sending you goods (neither the submission of an electronic order form nor the completion of an electronic payment constitutes our acceptance of your order). You may include any number of items in a single order, subject to any restrictions set out in these Terms or on the Website. Each order you place will be a separate contract between us, and we reserve the right to refuse to supply goods to anyone.
2. Any change to the contract must be expressly agreed between you and us.
3. The following paragraphs explain the process you will need to follow to place an order and how to form a contract for the sale of goods between us.
This section also explains important information about payment and delivery.
Step 1 - Selecting goods
You can select a product to purchase by clicking on the item you are interested in, and then clicking "Add to basket".
Step 2 - Review the basket
You can review the goods you have added to the basket You can also change the contents of the basket by adjusting the quantity of goods you want to order (which may be subject to a maximum number of goods from time to time, remove any unwanted goods by clicking "Remove" and view the total value of the basket, you can also enter any promo code you may have, entering a valid promo code and clicking "Redeem" will update the basket total After that you can continue shopping and adding to the basket if you wish and when you are done go directly to
Step 3 - Proceed to checkout
Once you have finished shopping, you can proceed to checkout by clicking "Secure Checkout" or by hovering over the basket icon in the top right corner of the page and then clicking "Checkout".
Step 4 - Customer Registration
You will then be asked whether you are a guest or an existing customer To register as a guest customer, you will be asked to provide an address (email or phone number). We will then store this information for the purposes of processing your order, but it will not be recognized the next time you visit the site Existing customers will be asked for a password and email address (or phone number) to log in each time an order is placed.
Step 5 - Complete your address and delivery details
If you are a guest customer, you will get a list of delivery options Once you choose your option, you will be asked to enter your chosen delivery address, city, nearest mosque, or nearest school, to find the nearest collection point to you If you are an existing customer, you will be shown a list of any delivery addresses you have previously entered. You have the option to select the same address for your order address instead, on the next screen you can enter a different invoice address You must provide us with correct address details We will not be responsible for any delay or failure to deliver as a result of your failure to provide accurate address details or failure to respond to a mobile phone and/or email.
Step 6 - Your order summary and payment information
You will then need to choose your payment method and enter your payment details, please check this information very carefully You will then be given the option to save these details for your next visit If you are an existing customer and have previously saved your payment details, your order summary page will then appear in the right hand corner This includes the details of the goods in your order You should check the details carefully at this stage, as this is the final stage in the order process where you can correct any errors or change the goods.
Step 7 - Place your order
By clicking "Submit Order and Payment" you are confirming that you have read, understood and accepted these terms, at this point your order will be
submitted to us.
Step 8 - Order Acknowledgment
Once we have received confirmation that your payment method has been approved, a screen will appear thanking you for your order, you will be given an order reference and you will be sent an order acknowledgment email that will confirm the goods, price and any delivery charges, you can print a copy of the order acknowledgment and email and keep them for your records please note that our acceptance of your order (regardless of the content of any emails we send you) will only occur when you submit your order, and we may decline or cancel your order if we determine that it is reasonable to do so. These may include circumstances such as:
We are unable to obtain authorized payment or the payment process is incomplete.
We identify an error in the product or pricing on the Website.
your failure to meet any purchase eligibility criteria that we may impose from time to time.
Our suspicion that your order is related to fraudulent activity.
Your failure to provide all necessary details to allow us to fulfill the order.
Goods are unavailable or out of stock.
4. We may contact you by phone or email to check details before we can process and dispatch your order, or we may not be able to accept it. For example, we may do this if your order is of particularly high value.
5. The goods offered for sale on this website are intended for private and consumer use, and you must not resell the goods or offer them as a commercial enterprise. We will not be liable for any losses relating to your use of the goods in the course of business, such as lost profits, loss of business or business interruption. We reserve the right to limit the total value of the Goods that can be included in an order. If the total value of the Goods in your Bag exceeds the limit that we may choose from time to time, we will contact you, and we reserve the right to cancel any bulk orders.
6. The Website displays and provides information about Trading Partner Goods advertised for sale, from while advertising Trading Partner Goods on the Website, BEDEK invites you to place an order with the Trading Partner on its behalf ("Trading Partner Order"). BEDEK acts as an authorized sales agent for the Trading Partner Orders. The reference to "Order" in the remainder of this section refers to the order of Trading Partner. If you place an Order, BEDEK is under no obligation to accept that Order on behalf of the Trading Partner. The contract between you and the relevant Trade Partner (e.g. if you order products, the contract will be between you and the Trade Partner) will only be entered into and completed upon the actual shipment of the Trade Partner's goods to you. Neither the submission of an electronic order form, nor the completion of the payment process constitutes BEDEK's acceptance of your order on behalf of the Trading Partner. You may include any number of items in a single order, subject to any limitations set out in these Terms or on the Website. Each order you place will be a separate contract between you and the Brand Partner, and the Brand Partner reserves the right to refuse to supply the Brand Partner's goods to anyone.
Price and payment
1. Prices and delivery charges are displayed on the Website when your order is accepted, prices include value added, delivery charges are shown separately, all applicable delivery charges are as stated on the Website, where the delivery charges for the order are shown on the shopping cart page under the goods you have selected. Delivery charges may vary depending on the value of your order (for example, if your order exceeds a certain value, we may offer free delivery).
2. We use all reasonable care to ensure that the price of the items indicated to you is correct, but we may modify prices at any time, if you notice a difference between the price at the time you place the order and the price when your order is shipped, you must inform our customer service to determine if you wish to proceed with your order, if the payment is made for any reason, its balance will be returned to your credit account or given as a discount for the next order (please make sure the discount is valid and amortized before it expires).
3. Discounts and promotions on the Website are subject to variation and availability, and we may change them or withdraw them at any time and without notice, nothing obligates us to maintain the offers or promotions for any period, they may be reinstated with additional terms, displayed on the Website, or canceled altogether.
- Exchanges and Returns Policy
Exchanges and returns are a guaranteed right for all our customers and include all products that we offer on our store (website and app), all products displayed on our store are subject to the exchange and return policy according to the terms and conditions stipulated on this page.
- A return or exchange is possible if the product is in the same condition as the original condition at the time of purchase and in the original packaging.
- The return or exchange request will be processed within 3 business days.
- If the return or exchange request is approved, a representative will reach the customer within 3-5 business days.
- Please send a Whatsapp message to the number shown on the bill of lading to request a return or exchange, or contact us by sending an email, or call customer service to request a return or exchange, please photograph the product and send it with the city, address and order number to be replaced with another product in case the product is defective, or not used as agreed.
- A full refund will be given to the customer if the delivered product is completely different from the product description on the product page of our website.
- We are not responsible for any expectations for the use of the products by the customer that are not mentioned in the product page of our website.
Returns
If you change your mind about a product, or if you wish to return an order or orders in accordance with the customer's right of return, you may either:
- Return the goods to us by sending them in unused and new condition to one of our collection addresses.
- You can return the goods in unused and new condition to any BEDEK collection point in Libya, with proof of order confirmation or delivery as proof of purchase, (the order number must be visible
to verify the value of the order).
If you have paid using a bank card, e-payment service, or debit card, We will aim to process your refund or replacement goods as quickly as possible, but will do so within within 30 (thirty) days of you returning the goods to us in the case of payment by bank card or one of online payment services.
If you have paid cash and choose to return the goods to a collection center, a refund or exchange may be made due at that time, except for any refund of delivery charges which will be processed separately.
When you return goods to us, whether because you think they are defective or because you have changed your mind, we ask that you return the goods to us by personal delivery (please contact customer service), or courier so that you have proof of dispatch. We will not be responsible for goods lost or damaged in transit.
Our responsibility :
1. nothing in the contract or elsewhere excludes or limits our liability for our negligence or any liability for false statements, fraud or liability we incur in connection with consumer protection rights or for any other matters, which it would be unlawful for us to exclude so that your statutory rights are not affected.
2. we are not liable to you for loss or damage of a kind which we could not reasonably have foreseen, resulting from your misuse of the goods or loss and/or damage as a result of wear, tear or otherwise from a damaged item after it has been delivered to you.
3. Many of the items we offer for sale are fashion items and may not be suitable for the activity for which they were purchased or other activities, so you should ensure that the items are suitable for the type of activity for which you wish to use them before completing your purchase.
Delivery
1. We aim to deliver the Goods within the standard time frame shown on our website, it should be noted that "business day" refers to any day of the week, excluding weekends and public holidays. However, time is not of the essence for delivery or performance, and all delivery dates specified on our website and in any correspondence are estimates only. This means that we will not be liable if the goods are delivered outside those times and we will not be responsible for the consequences of any delays. If we are unable to deliver the goods in the timeframe indicated, we will make reasonable efforts to notify you by email and give you a revised estimate of delivery.
2. if the goods you have ordered are out of stock, we will inform you by email.
3. if you order more than one product, we do not guarantee that all goods will be delivered to you in one delivery, and we reserve the right to deliver in multiple shipments.
4. Title to the goods will only pass to you upon delivery of the goods. The goods will be at your risk from the time of delivery, and you must therefore take reasonable care of them.
5. if the Goods or the quantity you received are not what you ordered due to an error on our part, you must inform us by phone or email using the contact details shown on the Website or mobile application as soon as possible after you receive the Goods and realize the error, we will fix any error and will also refund you any delivery costs incurred in returning the incorrect Goods to us. However, we ask that you contact us in advance to arrange your return, you must not use any goods you receive in error and they must be returned.
6. Goods will be delivered to the address you provide in the order placement process, however delivery practices may vary depending on the carrier delivering the goods. You must provide a valid address for delivery. The delivery method we use may vary depending on the nature and number of goods. We will choose what we believe to be the delivery method most suitable for the Goods. For more information about deliveries, please contact us.
7. We reserve the right to make alternative arrangements for delivery, which will depend on the driver we use to deliver the goods. This may include leaving the Goods with a neighbor or in a safe place in or around your home.
8. if the goods are not delivered on the expected date, you must notify us of this, failure to deliver within 30 days from the date of placing the order shall be considered a failure on our part and we may provide compensation to the customer for this delay including coupons and special discount offers.
-Our Rights in the Goods
All intellectual property rights in the Goods, including all designs, trademarks, brand names, images and logos are and will remain the property of their respective owners or brand partners. At no time will transfer to you any rights, title or interest in intellectual property rights.
- General
1. In no event shall we be liable to you for failure to sell the goods you wish to purchase, failure to comply with our obligations under the contract, or for costs or liabilities incurred by you as a result of any circumstances beyond our reasonable control - including, without limitation, flood, fire, commercial dispute, shortage of materials and services provided by a third party, or acts of terrorism.
2. The contract between you and us is binding. You may not transfer or assign your rights or obligations to another person without our express consent. We may transfer or assign our rights and obligations under the contract, or appoint third parties to assist us in the performance of our obligations at any time, provided that this does not reduce our obligations to you.
3. If a court or other competent authority finds that any provision of this Contract is invalid in any way, all other provisions of the Contract will continue to apply.
4. If at any time we or you do not act in reliance on any rights we have under this Contract, this will not affect either of our rights to enforce any rights at a later stage. If either of us chooses not to rely on a right we have, it will not affect any other rights we have.
5. the contract is governed by Libyan law, and you and we agree that any dispute arising under or in connection with it will be decided by the Libyan courts.
6. We may modify these Terms at any time and without notice to you. Any change will come into effect immediately upon posting on the Website and will be deemed accepted by anyone using the Website. If you have already placed an order, the contract will continue to be governed by the version of the Terms that was in force at the time you placed your order, subject to any changes expressly agreed between you and us.
7. Nothing in these Terms seeks to exclude or limit any rights available under applicable law that cannot be excluded or limited. This means that these Terms will not alter any rights granted to you by law, which law does not allow us to alter or restrict.
8. The Contract is the entire agreement and understanding between us in relation to its subject matter and will supersede any prior agreements, understandings or arrangements whether written or oral. We each acknowledge that, in entering into the Contract, neither of us has relied on any representation or promise made by the other on anything said or written other than what is set out on specifically in the Contract or on the Website. If you are unsure of your rights under the Contract or want any explanation about them, please write to our customer service department or email them at the address shown below.
TERMS OF CONTEST
By participating in any promotion by us, you must accept and agree to the terms and conditions of that promotion. If you do not agree to the terms and conditions, you should not participate in the promotion.
You will be informed of the terms of each Promotion when you participate. Each Promotion will vary based on the prize on offer, how to win, who can participate and the type of Promotion. It is your responsibility to ensure that you review the Terms and Conditions before participating in each Promotion, and you should be aware of any exclusions from the Prize and Promotion closing dates.
By submitting any films or images as part of the Promotion, entrants agree that we may use any uploaded films or images to market and promote the Promotion and for general marketing purposes, both during the Promotion and after the Promotion has ended. Participants will retain ownership of their copyrights in such submissions.
If, after reasonable efforts, we are unable to contact the winners of the Promotion, we reserve the right to select another winner, and the original winner will be deemed to have waived their right to the Promotion prize.
When you first log in, and by checking the appropriate opt-in boxes, you agree that you will receive regular communications from us (and the Business Partner), we will use the personal information you provide, or that we obtain through our interactions with you, to enroll you in the marketing materials we provide to administer the Promotion. We may also use your personal data to tell you about our products and offers, and to conduct market research including analyzing and developing our products and customer relationships. For full details on how we use your information, see our Privacy Policy. https://www.mart.bedek.ly/privacy-policy
If you do not wish to receive marketing communications from us, please do not check the appropriate subscription boxes when entering a promotion.
By participating in the Promotion, entrants may be invited to participate in publicity at our request if they are a winner of the Promotion. Participants agree that we (or any third party nominated by us) may in our sole discretion use their prize-related comments and experience for future promotion, marketing and publicity purposes in any media worldwide, without notice and without payment of any fees (including avoiding doubt when responding to any third party), any use of images or any other personal information that could identify participants is subject to the consent of the participants.
. Driver Policies:
1. Drivers must comply with all local laws and regulations regarding driving and safety.
2. Drivers must have a valid driver's license appropriate for the type of vehicle they are driving.
3. Drivers must maintain a professional demeanor while interacting with customers, including proper greeting and clean appearance.
4. Drivers must ensure that the vehicle is in good condition and usable before starting the trip.
5. Drivers must respect scheduled delivery times, and report any potential delays to management in a timely manner.
6. Drivers must treat all customer-related information confidentially and not share it with any third party.
7. In case of any issue related to the vehicle or the trip, drivers must inform the management immediately.
8. In case of violation of any of these conditions, causing damage or loss of goods, the company reserves the right to impose fines on the drivers.
Please note that orders are in the driver's custody, and they must ensure that they are delivered safely and on time.
